Terms of service
📜 Terms and Conditions of Use
INTRODUCTION
This website is operated by JAY TOUT EN BOIS. Throughout the site, the terms “we,” “our,” and “us” refer to JAY TOUT EN BOIS. We offer this website, including all information, tools, and services available, to you, the user, provided you accept all the terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these Terms and Conditions of Use ("Terms of Service"). These terms apply to all users of the site, including visitors, customers, and content contributors.
Please read these terms carefully before using our site. If you do not agree with them, you may not access or use our services.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.
SECTION 1 - TERMS OF USE FOR THE ONLINE STORE
By accepting these terms, you confirm that you are of legal age in your province of residence or that you have given consent for any minors under your responsibility to use this site.
Restrictions:
❌ You may not use our products for any illegal or unauthorized purposes.
❌ You may not transmit any viruses, worms, or malicious code.
❌ Any violation of these terms will result in the immediate termination of your access to our services.
SECTION 2 - CHANGES TO SERVICES AND PRICES
The prices of our products may change without notice. We reserve the right to modify or discontinue our services at any time without prior notice.
We are not responsible for any price changes, modifications, suspensions, or service interruptions.
SECTION 3 - RETURN AND REFUND POLICY
We offer a 30-day return policy.
📦 Eligibility Conditions:
- The item must be unused, unworn, in its original packaging, and with intact tags.
- A proof of purchase (invoice or receipt) is required.
- Personalized products, sale items, and gift cards are non-returnable.
🔄 Return Procedure:
- Contact us at info@jaytoutenbois.com to request return authorization.
- Ship the item to:
3950 49e Avenue, Laval, QC, H7R 5K5, Canada - Once the return is approved, we will provide a prepaid return label and shipping instructions.
💰 Refunds:
- Once we receive and inspect your return, we will notify you if the refund is approved.
- If approved, a refund will be issued to your original payment method within 10 business days.
- If more than 15 business days have passed without a refund, contact us at info@jaytoutenbois.com.
⚠️ Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue.
SECTION 4 - TAXES AND DUTIES
We apply sales taxes according to the laws in Quebec and Canada:
- TPS (5%): 803611664RT0002
- TVQ (9.975%): 1028027113TQ0001
Taxes will be automatically calculated at checkout.
SECTION 5 - BILLING AND ACCOUNT INFORMATION
You agree to provide accurate and up-to-date information for all purchases. We reserve the right to refuse or cancel any order that appears fraudulent or non-compliant with our policies.
SECTION 6 - LIABILITY AND LIMITATIONS
We do not guarantee that using our site will be error-free or uninterrupted.
We are not responsible for any loss, damage, or claims arising from:
- The use of our site or products.
- Incorrect information displayed on our site.
- Temporary service interruptions.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this site (images, text, logos, products) is the exclusive property of JAY TOUT EN BOIS and may not be copied, modified, or reproduced without written permission.
SECTION 8 - CONTACT
📧 Email: info@jaytoutenbois.com
📍 Mailing & Return Address:
JAY TOUT EN BOIS
3950 49e Avenue, Laval, QC, H7R 5K5, Canada
📞 Phone: 514-826-8086
📜 Business Registration Number: 2271537872
📌 Policy Updates
We reserve the right to update these terms at any time. The latest version will always be available on our site.