Shipping policy
📦 Shipping Policy
At JAY TOUT EN BOIS, we are committed to shipping your orders quickly and securely. Here are all the details regarding our shipping process.
📍 Shipping Areas
We currently ship our products only within Quebec and Canada.
⏳ Order Processing Time
- Processing time: 1 to 3 business days.
- During peak periods (e.g., holidays, promotions), this timeframe may be slightly extended.
📌 Note: Once your order is shipped, you will receive a confirmation email with a tracking number.
🚚 Shipping Methods & Estimated Delivery Times
We use Canada Post for reliable shipping. Available options include:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Expedited Parcel | 1 to 7 business days |
| Xpresspost | 1 to 2 business days |
| Local Pickup (by appointment) | Free |
📌 Delivery times are estimates and may vary due to weather conditions, high-demand periods, or unforeseen events.
💰 Shipping Fees
- Shipping fees are automatically calculated at checkout based on the weight, package size, and delivery address.
- Additional fees may apply for bulk or oversized orders.
📍 Free Local Pickup
Want to avoid shipping fees? We offer free local pickup at our workshop in Laval.
Once your order is ready, we will contact you to schedule an appointment.
📍 Pickup Address:
JAY TOUT EN BOIS
3950 49e Avenue, Laval, QC, H7R 5K5, Canada
🛑 Taxes & Customs Fees
- Within Canada: Applicable sales taxes (TPS/TVQ) are added at checkout.
- No customs fees, as we only ship within Canada.
Tax Numbers:
- TPS (5%): 803611664RT0002
- TVQ (9.975%): 1028027113TQ0001
📦 Delivery Issues
If your order is lost, damaged, or delayed, please contact us at info@jaytoutenbois.com with your order number.
We will do our best to resolve the issue with the carrier.
📩 Contact Us
If you have any questions about shipping, feel free to reach out!
📧 Email: info@jaytoutenbois.com
📍 Mailing Address: 3950 49e Avenue, Laval, QC, H7R 5K5, Canada
📞 Phone: 514-826-8086
📌 Last Updated: February 2, 2025