Refund policy
📜 Return and Refund Policy
At Jay Tout En Bois, we want you to be completely satisfied with your purchase. If you're not, here’s how to proceed for a return or refund.
🔄 Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
✅ Eligibility Conditions:
- The item must be in the same condition as received (unused, unworn).
- It must be returned in its original packaging with intact tags.
- A proof of purchase (invoice or receipt) is required.
📩 How to Request a Return?
Send us an email at info@jaytoutenbois.com with your order number. Once your return is approved, we will provide you with a return shipping label and detailed instructions.
📍 Return Address:
3950 49e Avenue, Laval, QC, H7R 5K5, Canada
❌ Note: Items returned without prior approval will not be accepted.
⚠️ Damaged or Incorrect Items
Please inspect your order upon receipt. If the item is damaged, defective, or incorrect, contact us immediately at info@jaytoutenbois.com so we can resolve the issue quickly.
🚫 Exceptions and Non-Returnable Items
Some items cannot be returned, including:
- Personalized products (e.g., custom-engraved boards).
- Sale or clearance items.
- Gift cards.
If you're unsure about an item, contact us before purchasing. 😊
🔄 Exchanges
The fastest way to get what you want is to return your original item, and once the return is approved, place a new order for the desired item.
💰 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
✅ If approved:
- The refund will be issued automatically to your original payment method within 10 business days.
- Bank processing times may vary.
❌ If you haven’t received your refund after 15 business days, please contact us at info@jaytoutenbois.com.
📌 Need Help?
For any questions, feel free to reach out to us at info@jaytoutenbois.com. We’re here to help! 😊